Refund policy

Return & Exchange Policy

Order Cancellation & Return:

  • You may cancel or return your order free of charge if the order is still new or marked as “Ready to Ship.”

  • If the order is already with the shipping company and is in transit, cancellation and return are possible, but the customer will bear the shipping costs.

  • If the product has been delivered and the customer no longer wishes to keep it, it can be returned within 1 day of receiving the order, provided that:

    • The product is in its original condition and unused.

    • All attached tags are intact and undamaged.

    • It is returned in the original packaging.

    • The customer will be responsible for the return shipping cost.

Defective or Damaged Products:

  • If there is a defect in the product quality or packaging, the product may be returned or exchanged within 2 days of receiving the order.

Processing Time:

  • Exchanges may take between 1 to 10 days.

  • Refunds will be processed within 5 to 14 business days from the date we receive the returned item and confirm it is in its original condition.

Return & Exchange Steps

You can submit a return or exchange request via email at:
customerservice@sulinda.com.ua

Please include the following details:

For Exchanges (Email Subject: Exchange):

  • Invoice number

  • Customer name

  • Reason for exchange

  • Name of the product to be exchanged

Once your request is received and the item’s condition is verified, we will contact you with the return instructions and begin processing your request.

For Returns (Email Subject: Return):

  • Invoice number

  • Customer name

  • Reason for return

  • Name of the product to be returned

  • Bank name + IBAN + Account holder's name (must match the invoice name)

Customer Support:

If you have any questions, feel free to contact us on WhatsApp: ‎+966532220184 Available 24/7 .